I once worked with a company that was really feeling the strain of using too many different systems that just weren’t working well together. Every week, they had customers calling in, frustrated because they hadn’t received their order yet. You know, the one they placed 7 days ago?
Well, when the company started digging into their systems, they discovered something pretty concerning. “Sometimes” orders would get stuck in their system and never make it to the warehouse to be shipped out. And this wasn’t just any company—they sell a premium product. So, telling a customer, “Oops, we never shipped it,” wasn’t exactly great for their brand or customer experience.
They knew things needed to change and fast. That’s when they reached out to me for help. After discussing their pain points, I recommended they switch to Brightpearl, an ERP designed for ecommerce businesses. Brightpearl allowed them to manage their inventory, finances, and orders all in one place. No more juggling systems or worrying about missed orders.
Since then, it’s been a game changer for them. This last Black Friday week, they had their biggest sale days ever—and guess what? No issues on the operations side. Orders were processed, inventory updated, and everything ran smoothly.
If your ecommerce system isn’t running as smoothly as it should, let’s chat. There’s a better way to manage your business, and I’d love to help you get there.
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